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For Washroom Services, Call Us On 0800 313 4972
For Healthcare Waste, Call Us On 0800 030 4005
myInitial is our online portal for customers. It offers instant, secure access 24/7 to details about your contract, upcoming and previous services, important waste documents and links to other timesaving resources.
Once you have filled out our short registration form, a member of our team will create your account.
You can also register by contacting your local Initial Account Manager.
Yes. All data is collected and stored on Rentokil Initial servers, with TLS encryption and data backups. All user accounts are protected with secure passwords.
myInitial is a web-based customer portal. To access it, you must use a web browser. Recommended browsers for myInitial include the latest versions of Google Chrome, Microsoft Edge, Safari and Firefox.
If you do not already have an account and seek support in registering to use myInitial, do not worry as help is at hand.
If asked, your local expert colleagues will make all the necessary arrangements to allow you access to myInitial in no time at all.
Reach our customer service team to set up your account, ensuring you know just what to expect when you enter the platform for the first time.
If you prefer, fill out our registration form so we have all we need to give you access.