myInitial - Initial's online customer portal


For Washroom Services, Call Us On 0800 313 4972  or Contact Us Online

For Healthcare Waste, Call Us On 0800 030 4005  or Contact Us Online

myInitial: information at your fingertips

myInitial is our online portal for customers. It offers instant, secure access 24/7 to details about your contract, upcoming and previous services, important waste documents and links to other timesaving resources.

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What can myInitial do for you?

Five key benefits

We understand that being able to quickly obtain the most up-to-date information about your account with us is important.

myInitial gives you all of this and more.

myInitial drives sustainability, compliance visibility, service transparency, gives you secure access 24/7 and brings your Initial world together into one place. 

Service transparency

myInitial provides clear, real-time visibility of your service records and any future scheduled visit dates, saving you time and clearly showing you when and what to expect from us.

Secure access 24/7

No need to wait for a customer support line to open if you are working out of hours. Secure access to all of your Initial information whenever and wherever you need it.

Bringing your Initial world together

Access to anything you might need from Initial, from our service history to eBilling, technical product specifications and a link to our consumables Webshop.

Driving sustainability

myInitial negates paper waste by providing a full document library with no need to print and store your documents, alloing your business to operate more sustainably.

Compliance visibility

A dedicated one-stop customer portal enabling you to quickly demonstrate your compliance with legislation and guidance. All of your hazardous waste management documentation is completed electronically at the point of service, and is instantly available online as well as being downloadable.

For our medical waste customers, hazardous consignment waste notes are of particular importance as they prove adherance to strict regulations surrounding the disposal of healthcare waste. These are stored separately to other compliance documentation in myInitial to make gathering and reviewing your hazardous waste consignment notes easier than ever!

What can you do on myInitial?


View your contract details, such your number of visits scheduled for this year, and service history as well as the nitty-gritty details.


View previous reports you have scheduled or requested and create new reports about your service.

Waste documents

A safe place where all your hazardous waste consignment notes are stored in one place.


Four useful areas to explore, from eBilling and access to our webshop to product interaction insights and our eLearning platform.


You might require product information or be interested in our health and safety certificates. Download brochures, documents and specifications here.


Browse the types of services we offer, our myInitial user guides, frequently asked questions or contact with our support team.

Frequently asked questions

  • Will my data be safe on myInitial?

    Yes. All data is collected and stored on Rentokil Initial servers, with TLS encryption and data backups. All user accounts are protected with secure passwords.

  • What are the system requirements for myInitial?

    myInitial is a web-based customer portal. To access it, you must use a web browser. Recommended browsers for myInitial include the latest versions of Google Chrome, Microsoft Edge, Safari and Firefox.

  • I need help registering for myInitial - who do I contact?

    If you do not already have an account and seek support in registering to use myInitial, do not worry as help is at hand.

    If asked, your local expert colleagues will make all the necessary arrangements to allow you access to myInitial in no time at all.

    Reach our customer service team to set up your account, ensuring you know just what to expect when you enter the platform for the first time.

    If you prefer, fill out our registration form so we have all we need to give you access.