washroom services

About Initial Washroom Hygiene

Call us for a free quote on 0800 313 4972  or Contact Us

Servicing British businesses since 1903

Rated Excellent on Trustpilot Committed to customer service

Innovative solutions with industry leading technology

Washroom & Hygiene Services

As part of the Rentokil Initial group, we pride ourselves on being a global company with a local feel. Initial Washroom Hygiene is a British-owned company with 120 years of experience in the service industry. We have a reputation for innovation, strong customer relationships, and trust in the UK market.

We are one of the leading washroom hygiene companies in the UK, offering a comprehensive range of products and services that will enhance washroom facilities and ensure compliance with key legislation.

Our core washroom hygiene services include soap dispensers, sanitising products, hand dryers, sanitary bins, air fresheners and floor mats.

Explore our Washroom Hygiene Solutions

You can rest assured that with Initial, all aspects of your business’ washroom hygiene are covered. Our professional hygiene service will help to keep your premises, employees and visitors safe, hygienic and healthy.

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Why Choose Initial Washroom Hygiene?

  • Local and Expert Response - You can trust us to provide your business with effective and fully compliant hygiene services tailored to your specific needs. Our highly trained, RSPH accredited, local Customer Delivery Representatives are dedicated to supporting you with expert solutions - no matter where you are situated in the UK. We have 21 branches covering the whole of the UK. Proud to deliver great customer service, we are rated excellent on Trustpilot with over 13,000 reviews.

  • Innovative Solutions - Combining our expert understanding of human behaviour and how germs spread to bring new innovations to the market, such as the Initial AIRTrinity, revolutionary air technology that has been designed specifically for the washroom. We believe everyone is entitled to dignity in the washroom regardless of their age, gender or need.

  • Technology - Our product range features No Touch technology and intelligent connected devices that provide alerts for refill requirements, ensuring optimal hygiene maintenance. Our servicing is integrated with technology to offer full traceability of service delivery to provide the best customer experience possible.

  • Health & Safety - With a 'world class' Health & Safety record, we prioritise the wellbeing of your staff and visitors.

  • Sustainability - We are dedicated to delivering sustainable operational solutions and working towards zero customer waste to landfill across our entire portfolio which we’ve already achieved in England and Wales.

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Washroom Services: Frequently asked questions


  • What are washroom hygiene services?

    Washroom hygiene services refer to a suite of products that will help you create a more hygienic site. These solutions cover everything from soap and sanitisers to the safe disposal of sanitary waste.


  • What does a hygiene company do?

    A hygiene company provides specialised products and services such as hand hygiene, toilet hygiene, air freshening and purifying solutions, and sanitary waste disposal services to ensure a safe, clean and hygienic environment.


  • What business sizes do you cater for?

    Initial Washroom Services operates throughout the country, and serves some of the largest companies in the United Kingdom and around the world. We are scaled to deliver consistently high levels of service whether you are a small single-site business or a multi‐site, multi‐national organisation.

    We service various business sectors including: Food & Beverage, Hotels, Manufacturing, Offices, Retail, Schools, Colleges & Universities.


  • Can I have my supplies delivered at hours that suit me?

    On your first meeting with our local Initial Washroom Hygiene expert, you will have the opportunity to provide your exact service requirements and preferences, which we will do our best to fulfil.


  • Is it easy to change my hygiene services account to Initial without unnecessary disruption?

    Our dedicated account teams will accompany you every step of the way. We have many years’ experience migrating customers from existing providers to Initial with no disruption in service cover. We will get to know how you operate and what you require and make it our business to tailor and implement our hygiene services accordingly.


  • Do you provide 24‐hour service?

    We are always available to answer your questions and respond to your needs. That’s true of everyone at Initial from account managers to service operators. Everyone on our team is dedicated to helping your business perform as well as possible.


  • How long will it take to receive a quote?

    Our expert consultants will meet with you to conduct a thorough audit of your hygiene services needs. Once we fully understand who you are and what you need, our dedicated account teams will provide a specific, fully‐quoted hygiene service recommendation, always endeavouring to meet the time frames and demands of your business.

Initial’s Hygiene Service Promise

By offering hassle-free services tailored specifically to your specific needs, Initial delivers the highest levels of innovative solutions and customer care. We will install and maintain your hygiene solutions, manage your consumables, dispose of waste and ensure compliance with health and safety standards.

1. Contact Initial

Contact us and we will arrange for your local hygiene team to be in touch.

  • Local, expert Customer Delivery Representatives
  • Calls are returned within 24 hours (Mon-Fri)

2. Site
Survey

An Initial Washroom Hygiene Consultant will perform a thorough inspection of your business and discuss your business's specific hygiene needs.

  • Virtual or in-person appointments available at a time of your convenience
  • Physical surveys will adhere to social distancing and face covering guidance

3. Tailored Solution

After finding out your needs, we will recommend a solution based on your specific requirements.

  • Hygiene solutions tailored to your business requirements
  • Products compliant with all hygiene and environmental regulations
  • Discreet installation with no disruption to your business

4. Ongoing Aftercare

Following your installation, we will stay in touch to ensure our products meet your requirements and recommend any other solutions that may be beneficial to you.

  • A dedicated Account Manager who will deal with any of your queries
  • Account reviews on a schedule to suit you
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