Leave a Google Review

If you are happy to provide feedback on our services, good or bad, we’d like to hear from you. We will use your feedback to improve our customer experience in the future.

At Initial, we use customer feedback to ensure we are making improvements to our service, our delivery and our processes. We understand that we don't always get it right, and we have put processes and structure in place to follow this up with our customer directly. But, we also know we have a team of highly qualified individuals that are working hard to deliver you the best possible customer service across the UK every single day, from our front line colleagues to the call centre team, from finance to our drivers. We ensure we respond to every customer testimonial, good or bad and follow up with actions where and when this is required.