We recently reached the milestone of 2400 Trustpilot reviews from our customers, managing to maintain a dizzyingly high 9.7 rating for the products and services we provide. To celebrate this, we thought it would be a good idea to look at the key parts of our organisation that enable us to achieve such consistently high scores.
We’ll start with our product range. After all, our independently accredited (by the Institute of Customer Service) customer focused colleagues in our service and sales teams wouldn’t be able to deliver their terrific service without an exceptional range of products behind them.
Disposing of sanitary waste is a standard function of any washroom business, but our sanitary bins are far from standard. Our Signature range is designed with antimicrobial technology that prevents the transfer of harmful pathogens around the washroom, leading to safer and more hygienic premises. Add in the option of No-Touch and Colour customisations and you’ll see why our units are head and shoulders above the rest.
To supplement this, we also offer a pedal operated antibacterial nappy bin that similarly reduces the risk of cross contamination. We also add in specially designed diffusers to combat any odour issues, providing you with the full range of washroom waste collection services.
Extensive research has been done into the negative effects of a bad smell on customer perception, which is why we provide the means to combat malodours both inside and outside of the washroom. Instead of providing the peaks and troughs of fragrance that sensor-driven aerosol options do, our battery operated Signature AirFresh uses a liquid and fan system to constantly disperse pleasant smells around the washroom. This will help ensure that any visitors to your washroom will associate their positive experience with your business.
Keeping the focus on tackling washroom odour issues, we also offer the means to tackle one of the most commonly unpleasant smelling areas in the washroom; the much-maligned urinal. To help disassociate your washrooms from the stereotypical bad smells and subsequent bad experiences associated with urinals, our range of products incorporating water management and pipe deep cleans, to cleaning solutions dispensed with every flush, ensure we have the right product to combat the root causes of any urinal related smells.
Toilet paper, soaps and means of hand drying are all integral components of any washroom. We offer a full range of toilet roll, soap and paper towel dispensers and refills to fit any premise. All of our dispensers are designed to reduce cross contamination by securely sealing the respective products in place until they need to be used. Our vast range of consumables doesn’t end there, meaning that we can be the one stop shop for all of your washroom needs.
Supplementing our washroom portfolio, our vending service offers a range of different machines and products to suit any requirements. Ranging from simple two-product machines to six and nine button options, Initial’s specially trained vending engineers can provide the right solution for any business.
We are also pleased to offer a bespoke cubicle dispenser aimed specifically at providing Period Dignity for your washroom visitors. Tailor-made by us after considering user experience, our single product free-vend dispensers offer a dignified way for users to gain access to necessary items in the cubicle thus avoiding any potential embarrassment. Add in our consumable range of sanitary products and we are the ideal partner to help you tackle Period Poverty.
Finally, as well as improving your washroom experience, our numerous serviced and non-serviced floorcare options can do the same throughout your entire premises. Being able to instantly create brand recognition with fully customised logo mats for your main entrances can enhance your image and provide the great first impression you are looking for. But our range is not just about image, as our heavy-duty Extreme Mats are made from 50% nylon and 50% cotton for ultimate absorbency even in the toughest of locations attest to. These products allow us to provide floorcare for any premise from office blocks to construction sites and heavy industry, meaning that we are always the right fit for your business.
If we have the products and we have the service, come and see why our customers love us!
Please feel free to contact us or call us and we will be more than happy to help.