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Servicing British businesses since 1903

Rated Excellent on Trustpilot Committed to customer service

Innovative solutions with industry leading technology

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If you are happy to provide feedback on our services, good or bad, we’d like to hear from you. We will use your feedback to improve our customer experience in the future.

At Initial, we use customer feedback to ensure we are making improvements to our service, our delivery and our processes. We understand that we don't always get it right, and we have put processes and structure in place to follow this up with our customer directly. But, we also know we have a team of highly qualified individuals that are working hard to deliver you the best possible customer service across the UK every single day, from our front line colleagues to the call centre team, from finance to our drivers. We ensure we respond to every customer testimonial, good or bad and follow up with actions where and when this is required.

Shelley Tervet

Colin visited yesterday, his dedication to providing exceptional service truly makes a difference. I would highly recommend Initial washroom Hygiene UK to anyone in need of assistance.

Sunderland Trust

Very much valued the attention to detail, desire to ensure a high quality of product, and useful suggestions about developing the partnership moving forwards.

Leisure Resorts

Great customer service all the time, attending on time without the fail, supportive and discrete. Customer care on high level, highly professional and very helpful. Great value for money...