washroom services

About Initial Washroom Hygiene

Call us for a free quote on 0800 313 4972  or Contact Us

Servicing British businesses since 1903

Rated Excellent on Trustpilot Committed to customer service

Innovative solutions with industry leading technology

Washroom & Hygiene Services

As part of the Rentokil Initial group, we pride ourselves on being a global company with a local feel. With more than 100 years in the service industry, we have always been British owned and innovative, leading to great customer relationships and a position of trust in the UK market.

We are one of the UK’s leading washroom hygiene services includes, with an extensive range of products and services that will enhance your washroom and make you compliant with key legislation. 

Our core washroom hygiene solutions provides soap dispensers, sanitising products, hand dryers, sanitary waste bins, air fresheners and floor mats.

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  • Local and Expert Response - Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.

  • Innovative Solutions - Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.

  • Technology - Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.

  • Health & Safety - A company with a ‘World Class’ Health & Safety record.

  • Sustainability - A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales.

Explore our washroom solutions

Frequently asked questions


  • What are washroom hygiene services?

    Washroom hygiene services refer to a suite of products which will help you to create a more hygienic site. These solutions cover everything from soap and sanitisers to  the safe disposal of sanitary waste.


  • What business sizes do you cater for?

    We operate throughout the country and serve some of the largest companies in the United Kingdom and around the world. We are scaled to deliver consistently high levels of service whether you are a small single site business or a multi‐site, multi‐national organisation.


  • Can I have my supplies delivered at hours that suit me?

    On your first meeting with our local Initial Washroom Hygiene expert, you will have the opportunity to provide your exact service requirements and preferences, which we will do our best to fulfil.


  • Is it easy to change my hygiene services account to Initial without unnecessary disruption?

    Our dedicated account teams will accompany you every step of the way. We have many years’ experience migrating customers from existing providers to Initial with no disruption in service cover. We will get to know how you operate and what you require and make it our business to tailor and implement our hygiene services accordingly.


  • Do you provide 24‐hour service?

    We are always available to answer your questions and respond to your needs. That’s true of everyone at Initial from account managers to service operators. Everyone on our team is dedicated to helping your business perform as well as possible.


  • How long will it take to receive a quote?

    Our expert consultants will meet with you to conduct a thorough audit of your hygiene services needs. Once we fully understand who you are and what you need, our dedicated account teams will provide a specific, fully‐quoted hygiene service recommendation, always endeavouring to meet the time frames and demands of your business.

Service promise

By offering hassle free services tailored specifically to your specific needs, Initial delivers the highest levels of innovative solutions and customer care. We will install and maintain your hygiene solutions, manage your consumables, dispose of waste and ensure compliance with health and safety standards.

1. Contact Initial

Contact us and we will arrange for your local hygiene team to be in touch.

  • Local, expert hygiene surveyors
  • Calls returned within 24 hours (Mon-Fri)

2. Site
Survey

An Initial Hygiene Consultant will perform a thorough inspection of your business and discuss your businesses' specific hygiene needs.

  • Virtual or in-person appointments available at a time of your convenience
  • Physical surveys will adhere to social distancing and face covering guidance

3. Tailored Solution

After finding out your needs, we will recommend a solution based on your specific requirements.

  • Hygiene solutions tailored to your business requirements
  • Products compliant with all hygiene and environmental regulations
  • Discreet installation with no disruption to your business

4. Ongoing Aftercare

Following your installation, we will stay in touch to ensure our products are meeting your needs and recommend any other solutions that may be beneficial to you.

  • A dedicated Account Manager who will deal with any queries
  • Account reviews on a schedule to suit you
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