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Waste Legislation

Contingency & Emergency Planning

Thorough contingency planning for our clinical waste management services: giving you peace of mind

We understand your need to feel confident with your clinical waste services provider, even in the unlikely event that anything goes wrong. Our contingency and emergency planning will ensure the continuity of your clinical waste disposal service even when things don't go as planned.

In the case that we cannot make a collection at the agreed time, there are clear emergency planning and internal procedures in place to ensure we can remedy the situation quickly. Our Service Manager will assess the scale of the problem and be in touch with you to agree the best clinical waste disposal solution as part of the contingency planning process. If our service technician has been delayed by traffic conditions for example, we may seek to collect later in the day. If the situation is more serious and the driver can’t make it at all, the service manager has the opportunity to draw on our additional resources:

  • Our other service technicians based at the same branch.
  • Our service technicians based at a nearby branch.
  • Qualified service technicians at one of our sister companies.

Efficient contingency planning procedures will make sure we deliver your clinical waste services

As part of the contingency planning procedure, we provide cover for holiday and sickness. As the service quality leader in our industry, we have a pool of service technicians available in case of absence – whether planned or unplanned. We’ll always try to let you know in advance of any such change.

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