Initial UK - Specialists in washroom, cleaning, facilities, and clinical waste services

Festival Place

Shopping Centres-Customers

A 'customer first' attitude is critical in the busy and varied environment of a major shopping centre.

The Challenge

Festival Place is a major regional shopping centre comprising over 160 units, including Marks & Spencer, Debenhams and Bhs, together with numerous restaurants, bars and cafes and a ten-screen cinema. The centre, located in Basingstoke, operates seven days a week and parking for over 3000 cars is provided. The contract was re-tendered in 2008 and we retained the contract for a further 5 years.

The Solution

Initial Retail Cleaning secured the contract to deliver a variety of support services. Over the period, we have worked closely with centre manager CBRE to build on a keen understanding of both retailer and customer needs, developing service innovations that keep pace with this dynamic market.Our 'one team' approach has been notably successful in enhancing the flexibility of response and the visible service standards at Festival Place.

The Benefits

Insitu Services is a leading and experienced waste management partner and can demonstrate a high degree of competence and innovation, having introduced the first site-based shopping centre Material Recycling Facility (MRF) at Festival Place for its client, Grosvenor. This has maximised recycling rates and promoted the recovery of revenue for recyclables in both client and Insitu Services working environments. As a consequence of our innovative work at Festival Place, we received the prestigious Green Apple Award, in recognition of 'Environmental Best Practice'.

The contract is extremely successful and forms the basis for many other Insitu Services destination shopping centre site offers.

We're here to help

We're here to help

Please do get in touch – we are always happy to talk about your needs and how we can help.

Our Customers RHS image

How can we help you?

  • 0800 077 8963
  • Get in touch today
  • 0800 030 4005
  • Clinical & Dental Waste